Policies and Warranty

PAYMENTS:​

ALL CUSTOM PROJECTS WILL REQUIRE A 50% DEPOSIT AT THE START OF EACH BUILD.  THIS DEPOSIT IS TO PURCHASE ALL THE MATERIALS AND SUPPLIES FOR YOUR BUILD, AS WELL AS SECURE YOUR SPOT IN LINE FOR CUSTOM BUILDS.  THE REMAINING 50% PAYMENT WILL BE DUE AT DELIVERY.  AN INVOICE WILL BE SENT VIA EMAIL FOR DEPOSIT PAYMENTS AND WITH A LINK TO THESE POLICIES.

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DELIVERY:

UPON REQUEST OF DELIVERY STATEDWOODS CO. WILL DELIVER TO ADDRESS ONLY. ANY ACTION WHEREBY A MEMBER OF BUSINESS WILLFULLY HELPS MOVE ITEM INTO DWELLING IS ACTING ON GOOD FAITH AND IS NOT LIABLE FOR ANY DAMAGES.  ANY DISCREPANCY OF PRODUCT SHALL BE ADDRESSED AT POINT OF DELIVERY. STATEDWOODS CO. RELINQUISHES RESPONABLILTY AFTER DELIVERY. 

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INSTALLATION:

STATEDWOODS CO. IS NOT TO BE HELD LIABLE FOR DAMAGES ON AGREED INSTALL. ALL ITEMS FOR INSTALLATION ARE BASED ON STANDARD HOME GUIDE SIZING. HOME OWNER WILL NOT BE REFUNDED IF HE/SHE HAS NOT SPECIFIED BUILDING MATERIAL THAT MAY INHERENTLY AFFECT THE INSTALLED PRODUCT FUNCTIONALITY.  

 

SHIPPING:

FREIGHT SHIPPING WILL BE SETUP BY BUYER ONLY.  SHIPPING VARIES PER ITEM, IN THE EVENT OF DAMAGES AND OR PREAUTHORIZED RETURNS. BUYER ASSUMES RESPONSIBILITY FOR ALL SHIPPING CHARGES.

 

DESIGN LIBERTIES AND ACCURACIES:

STATEDWOODS CO. RESERVES THE RIGHT FOR MEASUREMENT ACCURACY +/- 3INCHS OF SPECIFIED INVOICED DIMENSIONS & TO ALTER PRODUCT DESIGN TO IMPROVE STRUCTURAL STABILITY OR FOR ANY UNFORESEEN ISSUES. GREAT CONSIDERATION HAS GONE INTO OUR TABLE DESIGNS TO REDUCE THE AFFECTS OF WARPING. Wood, like many natural materials, is hygroscopic; it takes on moisture from the surrounding environment. Moisture exchange between wood and air depends on the relative humidity and temperature of the air and the current amount of water in the wood.  Wood movement  can cause DIMENSIONAL CHANGES WHICH MAY RESULT IN CRACKING, SPLINTERING, AND OR WARPING; ALL OF WHICH ARE CONSIDERED AN INTRINSIC RISK OF WOOD PRODUCTS AND ARE NOT CLAIMABLE DEFECTS.  STATEDWOODS CO. IS NOT LIABLE FOR ANY DEFORMATIONS WHILE IN THE CLIENTS POSSESSION. 

 

STAINING:

STATEDWOODS CO. IS NOT LIABLE FOR SHADE AND OR COLOR VARIANCES.   STAIN WILL BE MATCHED TO THE BEST OF OUR ABILITY, HOWEVER DIFFERENT WOODS AND GRAINS STAIN DIFFERENTLY.  WE ARE NOT LIABLE FOR ANY STAINING DISCREPANCIES DUE TO THE NATURE OF THE WOODS. ALL CUSTOM STAINS SHALL PROVIDE  STAIN NUMBER IN ADVANCE TO ORDERING.

 

TABLE SPOTTING:

ONCE ITEM IS IN CLIENT POSSESSION. STATEDWOODS CO IS NOT LIABLE FOR ANY SPOTTING OR STAINING THAT MAY OCCUR AS A SIDE-AFFECT OF UV STAINING, SUN FADE, CHEMICAL CLEANING, OR ANY OTHER ADVERSE EXTERNAL FACTORS.

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WARRANTY: 

STATEDWOODS CO STANDS BEHIND ITS FURNITURE.  ANY ISSUE THAT IS SUBJECTIVE OF OUR QUALITY OR CONSTRUCTION CAN BE BROUGHT TO OUR ATTENTION AND A REQUEST FOR WARRANTY REPAIR CAN BE MADE.  ANY DAMAGES SECONDARY TO WOOD MOVEMENT, AGING, UV BLEACHING, STAINING CHANGES OR DAMAGES IS NOT COVERED UNDER A WARRANTY.  ALL SLABS AND LIVE EDGE SLAB TABLES OR FURNITURE IS NOT SUBJECT TO WARRANTIES AND ARE SOLD AS IS.  THE WARRANTY DOES NOT COVER FURNITURE FOUND TO BE ABUSED, MISUSED, EXPOSED TO IMPROPER HUMIDITY LEVELS AND/OR UNSANITARY CONDITION. (NOTE: HAIRLINE AND OR SIGNIFICANT CRACKING OR CUPPING AFTER 30 DAYS IS ONLY CAUSED FROM IMPROPER HUMIDITY LEVELS) - THE WARRANTY DOES NOT COVER FURNITURE THAT HAS BEEN USED FOR COMMERCIAL PURPOSES SUCH AS, BUT NOT LIMITED TO A HOTEL, MOTEL, OR NURSING HOME. -HEIRLOOM FURNITURE IS EXPECTED TO GAIN MINOR CHECKS, CRACKS AND OTHER IMPERFECTIONS AS IT AGES THROUGH THE DECADES. THESE MINOR IMPERFECTIONS ARE NOT CONSIDERED DEFECTS. -ANY WARRANTY DOES NOT CONVEY OWNERSHIP AND IS ONLY REDEEMABLE TO ORIGINAL PURCHASER.  ANY WARRANTY IS ONLY EFFECTIVE AS LONG AS STATEDWOODS CO. IS AN OPERATING BUSINESS WITH IN NORTH CAROLINA. SHOULD STATEDWOODS CO CIESE TO OPERATE OR CIESE BUILDING FURNITURE, ALL WARRANTY'S SHALL BE VOID.

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FEBRUARY, 2022

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